Cancellation & Returns Policy

Last updated: 03 November 2025

At Tapaswe, every book and product is created with devotion and care. We want you to feel completely satisfied with your purchase. If something isn’t right, this page explains how cancellations, returns, and refunds work for orders placed on https://www.tapaswe.com

1. Order Cancellations

Before Dispatch:

·       You may cancel your order anytime before it has been dispatched for a full refund.

·       Simply email us at namaste@tapaswe.com with your order number and “Cancellation Request” in the subject line.

After Dispatch:

·       Once your order has shipped, it can’t be cancelled. However, you can request a return once you receive the product (see Section 2 below).

Customised / Pre-Order Items:

·       Items made to order or personalised cannot be cancelled once the order is confirmed.

2. Returns & Exchanges

We accept returns for eligible products within 7 days of delivery. Please ensure your return meets the conditions below.

2.1 Change of Mind Returns

We understand sometimes you may change your mind. You may return your item if:

·       It’s unused, in original packaging, and in resaleable condition.

·       Books & printed products: Must be unopened and free from any marks, folds, or writing. Opened shrink-wrap items can’t be returned unless damaged on arrival.

·       You’ll need to arrange and pay for return shipping using a reliable courier.

·       Once the item is received and inspected, we’ll issue store credit for the product value (excluding original shipping).

Note: Personalised or limited-edition items are not eligible for change-of-mind returns.

2.2 Damaged, Defective, or Wrong Item Received

If your order arrives damaged or incorrect, we’ll make it right.

Steps to follow:

1.     Contact us within 48 hours of delivery at namaste@tapaswe.com

2.     Include:

o   Your order number

o   Photos of the item, packaging, and visible damage/issue

3.     We’ll review and respond within 2–3 business days.

If approved, you can choose:

·       A replacement (if stock is available) will be delivered within 2-7 working days.

·       A refund to your original payment method

·       A store credit

We’ll also reimburse return shipping if the issue is from our end.

2.3 Warranty / Quality Issues (Within 90 Days)

If you notice a manufacturing defect or quality issue within 90 days of delivery, please email us with photos and order details.

After review, you can choose between:

·       A refund,

·       Store credit, or

·       A replacement item (subject to stock availability).

Return shipping will be reimbursed for approved warranty claims.

3. How to Return a Product

1.     Email namaste@tapaswe.com to initiate a return.

2.     We’ll confirm eligibility and share the return address.

3.     Pack your item securely in its original packaging.

4.     Ship via a trackable courier service and share the tracking number with us.

5.     Once we receive and inspect the item, we’ll process your refund or store credit.

4. Refund Timelines

·       Store Credit: Issued within 3–5 business days after approval and will be valid for 12 months.

·       Refund to Original Payment: Processed within 7–10 business days after inspection.

·       Shipping Fees: Non-refundable unless the return is due to Tapaswe’s error or a defective product.

5. Non-Returnable Items

For safety and limited-edition reasons, these cannot be returned:

·       Opened or used books and educational kits

·       Personalised or customised items

·       Digital downloads or e-gift cards

·       Final sale or clearance products

6. Lost or Undeliverable Orders

If your parcel is returned to us due to:

·       Incorrect or incomplete address

·       Failed delivery attempts

·       Non-collection from courier or post office

You may choose to:

·       Reship the order (additional shipping fees may apply), or

·       Receive a refund for the product value once the parcel returns to us in sellable condition.

7. Contact Us

For all return, refund, or cancellation queries:

📧 namaste@tapaswe.com

📦 Subject: “Return / Cancellation – [Your Order Number]”

We usually respond within 1–2 business days.

Our Commitment

At Tapaswe, your experience is sacred to us. Every order is handled with care and honesty, and our team will always do its best to ensure your satisfaction — with fairness, empathy, and transparency.