Shipping & Delivery Policy

Welcome to Tapaswe (“Tapaswe,” “we,” “our,” “us”). This policy explains how we process, ship, and deliver orders placed on our website (https://www.tapaswe.com/).

By ordering from our Website, you agree to the terms below so we can set clear, shared expectations.

Last updated: 03 November 2025

1) Stock & Order Confirmation

·       Live inventory: We aim to show accurate, real-time stock on the Website. Occasionally a mismatch can occur.

·       If an item is unavailable: We’ll ship the in-stock items first and email you about the out-of-stock item. You can choose to (a) wait for restock or (b) receive a refund for the unavailable item.

·       Pre-orders / backorders (if applicable): Dates shown are estimates. We’ll dispatch as soon as stock arrives.

2) Shipping Fees

·       How it’s calculated: Shipping charges are shown at checkout based on destination, parcel weight/size, and the selected service.

·       When it’s paid: Shipping is collected with your order and the amount shown at checkout is the total shipping you’ll pay.

3) Returns & Refunds

3.1 Change-of-Mind Returns

·       Window: You can request a return within 7 days of delivery.

·       Condition: Items must be unused, in original packaging, and in resaleable condition.

o   Books & printed materials: Must be unopened and without marks, folds, or writing. Opened shrink-wrap is considered used unless the item arrived damaged.

o   Personalised/limited edition items (if offered): Not eligible for change-of-mind returns.

·       How to return: You’ll arrange and pay for return shipping. Please share the return tracking number with us.

·       Refund method: Once received and approved, we’ll issue store credit for the product value (shipping fees are non-refundable). We’ll confirm by email.

3.2 Defects / Warranty Claims

·       Coverage: Manufacturing defects or misprints are covered for 90 days from delivery.

·       Process: Contact us with your order number, photos, and a brief description. You’ll pre-pay return shipping; we’ll reimburse it if the claim is approved.

·       Timeline: We typically review claims within 7 business days of receiving the return.

·       Resolution options (you choose):
(a) refund to original payment method
(b) store credit
(c) replacement (subject to stock)

Tip: If your parcel arrives visibly damaged, please photograph the outer box and contents before opening and contact us promptly.

4) Dispatch & Delivery Timeframes

4.1 Processing & Dispatch

·       Handling time: Orders usually dispatch within 2 business days after payment.

·       Business days: Monday–Friday, excluding national/public holidays. During festivals or sale periods, handling may take a little longer—we’ll do our best to minimise delays.

4.2 Domestic Delivery (India)

·       Typical transit: 2–7 business days, depending on your PIN code and courier network.

·       Remote/ODA locations: Delivery can take longer; some services may not be available.

4.3 International Delivery

·       Typical transit: 4–22 business days. Timing varies by destination, customs, and the shipping service you choose at checkout.

·       Country-specific limits: Some services may not be available for certain destinations; options shown at checkout reflect availability.

4.4 Address Changes

·       We can update your shipping address until the order is dispatched. After dispatch, please contact the courier directly using your tracking number.

4.5 P.O. Boxes & Military/Defense Addresses

·       P.O. Boxes (India & select countries): We can ship via postal services where allowed. Courier services typically don’t deliver to P.O. Boxes.

·       Military/Defense postal addresses: We can ship via applicable national postal services where supported. Courier delivery may not be available.

4.6 Out-of-Stock Items in a Mixed Order

·       If part of your order is out of stock, we may:

o   Hold and ship together when all items are ready, or

o   Ship available items first and the rest later. We’ll email you with options.

4.7 Delays Beyond Estimate

·       If your order exceeds the estimated window, please email us so we can investigate with the carrier.

5) Damaged Parcels

·       At delivery: If the outer package looks damaged, you may refuse delivery and ask the courier to mark it as “damaged—return to sender,” then contact us.

·       After delivery: If you find damage later, contact us within 48 hours with photos of the parcel, inner packaging, and the product so we can assist.

6) Taxes, Duties & Invoices

·       India GST: Prices shown on the Website for orders delivered within India include GST. We can provide a GST invoice on request.

·       International duties & taxes: Import duties, VAT/GST, and fees may be due upon arrival in your country and are not included at checkout unless explicitly stated. Please check local regulations before ordering.

·       Refused deliveries due to duties: If you refuse to pay duties/taxes and the parcel is returned to us, we’ll refund the product value minus return shipping and any carrier return fees. Original shipping is non-refundable.

7) Order Cancellation

·       Before dispatch: You can cancel for a full refund (including shipping).

·       After dispatch: Please follow the returns process in Section 3.

8) Insurance & Risk

·       Carrier coverage: All shipments are covered for loss or damage up to the limit provided by the selected carrier/service.

·       Optional protection (if offered at checkout): If you add extra protection, we’ll process claims per that protection’s terms.

9) Lost or Damaged in Transit — What Happens Next

9.1 Damaged in Transit

·       We’ll arrange a refund or replacement once the carrier confirms the damage claim. Please keep all packaging until resolution.

9.2 Lost in Transit

·       If tracking shows no movement beyond a reasonable period, we’ll open a trace with the carrier. After the carrier confirms the parcel as lost, we’ll issue a refund or send a replacement.

10) Undeliverable & Return-to-Sender Parcels

·       If a parcel is returned due to incorrect address, repeated delivery attempts, or non-collection:

o   We can reship (additional shipping may apply), or

o   Refund the product value minus original shipping once the parcel arrives back in our warehouse and passes inspection.

11) Contact Us

For any shipping or order questions, please email namaste@tapaswe.com with your Order Number in the subject line. We usually respond within 1–2 business days.

Helpful Notes (Not part of the legal policy)

·       Tracking details are emailed when your order ships—check spam/promotions if you don’t see it.

·       During major festivals or severe weather, carriers may experience network-wide delays that are outside our control, but we’ll always help chase updates.

·       If you’re gifting a book, consider ordering a little early to buffer against carrier delays.